Frequently asked questions


In processing begins at your unit. Immediately upon arrival at Holloman, notify your sponsor and/or report to your unit orderly room. Your unit will direct you to the Military Personnel Flight. A mandatory appointment will be given to all airmen for Holloman Newcomers Orientation (HNO). In addition, all hand carried medical, dental and educational records will be collected by the customer support representative.


Important documents to hand carry include your orders, lodging confirmation number, sponsor's phone number, commander's phone number, birth certificates, marriage license, social security cards, car registration, pet health certificates and vaccination records, school records and immunizations records.


Moving is a way of life for service members and their families. Resources like MilitaryINSTALLATIONS, Plan My Move and Military OneSource provide important information to help make moving easier. But, for many newcomers, a sponsor adds that personal touch. A sponsor is assigned by a newcomer's gaining unit and helps the newcomer before, during and after a move. If you haven't been assigned a sponsor, you can request a sponsor through your new unit. Units try to match sponsors and service members by rank and family status. We also recognize that the service member isn’t the only one affected by a move, so spouses can also receive training to become a sponsor. To help prepare sponsors for success, the Sponsorship Program provides training and access to important information and resources. The Sponsorship Program helps sponsors fulfill their duties including:

  • Contacting the service member and family with an introductory email
  • Staying in contact with the service member throughout the moving process
  • Sending information about the new community and duty assignment, responding to questions and providing information about resources
  • Confirming transportation and lodging arrangements
  • Helping with post office arrangements
  • Meeting service members and family members upon arrival
  • Going with service members to unit check-in point
  • Introducing service members to the Military and Family Support Center and loan closet, if it’s available
  • Familiarizing service members and families with the installation and key locations, like the commissary
Note: Responsibilities may vary based on service-specific policies and guidance. Overall, the Sponsorship Program aims to do the following:
  • Provide newcomers with a sense of belonging
  • Ease the transition for inbound members and their family members
  • Help newcomers make informed decisions
  • Cultivate new friendships
  • Improve morale
For more information on the Sponsorship Program, contact the installation’s Relocation Assistance Program office at the Airman & Family Readiness Center.


Temporary mailing address is: Name, General Delivery, Holloman AFB, NM 88330. Before using temporary mailing system, you must call DSN 572-3842 ( 575-572-3843 commercial) and ask to be placed on list to hold mail. You must also provide an approximate arrival date. Mail will held and can be picked up at the U.S. Post Office on Holloman after arrival using ID


Plan My Move seminar is a two hour classroom briefing that simplifies the moving process, breaking it down into clear, manageable steps for both experienced and first-time movers. Program tailored to help make your move easier with helpful tips, resources and hands-on information. Assistance is available for every stage of your PCS, whether you're traveling solo or taking your family with you, so that you can seize the adventure of your move and make it as smooth and seamless as possible.


For active-duty members and their families, one of the stressors of the military lifestyle is moving to a new installation and awaiting the arrival of their household goods. The Loan Locker provides temporary household items such as dish kits, coffee pots, and pots and pans for service members and their families during relocation. This is a great resource to utilize when you arrive at your next duty station or are about to make a permanent-change-of-station move and your household items are packed up or haven’t arrived yet. The Loan Locker’s normal operating hours are 10 a.m - 2 p.m. Tuesday-Thursday, but military members may borrow items whenever the A&FRC is open.